What if your orders have an issue such as the customers request to cancel orders, changing address, or having no tracking number? What do sellers need to do?
– Create an issue ticket directly on the order
– Directly contact the CS team via email, freshchat, Facebook page, Facebook group and individual Facebook account.
– Contact via Chatbox on Gearment app
Of three options, Gearment highly recommends sellers to create an issue ticket directly on the order
𝐖𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐢𝐬𝐬𝐮𝐞 𝐭𝐢𝐜𝐤𝐞𝐭?
Issue ticket is a feature that allows sellers to send requests related to orders to the customer support team through the Gearment app.
𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞𝐬 𝐨𝐟 𝐮𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐢𝐬𝐬𝐮𝐞 𝐭𝐢𝐜𝐤𝐞𝐭?
Using issue ticket helps sellers to track the processing status of the order and the performance of your staff accounts in a way more systematically.
Sellers can also export report files to track orders with such issues, manage how your staff fix the issues and respond to the customers, and figure out the percentage of flawed orders to total orders being fulfilled.
Out of office hours, by creating issue ticket, the systems automatically hold-on all orders that have been requested to cancel, so that it can avoid the situation of the orders coming into the fulfilled stage due to the late support response.
Issue ticket helps Gearment control and track the quality of customer service and products to effectively and accurately support the sellers.
If there are some important issues such as API, technical errors, or listing products, the sellers should directly contact the Gearment customer support team for the fastest support.
To read more about e-commerce: https://blog.gearment.com/en/
DM fanpage: Gearment Fulfillment
Gearment website: https://gearment.com